UKGC hails ‘delivered efficiencies’ of its revamped licence maintenance service 

The UK Gambling Commission (UKGC) has hailed the success of its revamped ‘online service’ which has helped licensed incumbents manage and maintain their compliance obligations. 

The service, which was launched in November 2019, provided a digital hub for companies to manage all provisions related to their personal licence maintenance processes. 

Since its launch, the UKGC revealed that it has drastically reduced the processing time of managing personal licence maintenance applications by 77% – reducing average application processing times from an average of 53 days to just 12 days. 

All licensed incumbents have benefited from the new online service, as compliance teams can save, register and update the progress of their licensing documentations, reducing the administration time for the personal licence holders and optimising efficiency.

The ‘manage your personal licence service’ is available on the Commission’s website and allows personal licence holders to quickly change personal details, report key events linked to their licence and download e-copies of the licence itself. 

Helen Venn, Executive Director said: “We are continuously improving the way we regulate and the continued effectiveness of the Manage your personal licence service demonstrates this commitment. 

“It has proven to be particularly critical during the lockdown period as applicants can simply upload all their accompanying documents to the service, as opposed to posting hard copies. “We have tested the service with users from creation to launch and will continue to ensure that it meets their needs through regular user research and feedback.

 “Accessibility is vital for us at the Commission and that’s why we have developed this service with accessibility at the forefront, it is essential that all users can use the service quickly and easily.”

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