Rocky start for PlayOLG.ca leaves customers frustrated

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Ontario State’s newly launched GTECH Interactive powered online gambling portal PlayOLG.ca has faced several issues since its launch on Friday 9 January, which has left many Ontario online gambling consumers frustrated.

Ontario consumers took to social media channels to report website issues regarding game loading times, onsite glitches and flawed geolocation access services which would not allow some customers to register with gambling portal.

Furthermore the website received several complaints regarding its exhausting registration process which requires all customers to input all the information as it exactly appears on their government identification document.

Consumers complained that the registration process was too complicated and time consuming. PlayOLG.ca received further criticism as several functions of its customer support were not working, including live chat and email support.

 

In a statement to Toronto City News, OLG said “Demand for PlayOLG customer service is very high at this time, especially being the first weekend since Thursday’s launch. We appreciate everyone’s patience at this time… the PlayOLG registration and verification process is very robust.”

The website which launched last Friday 9 January aims to create a licensed online gambling hub for Ontario consumers. GTECH interactive are set to provide online gambling provision and services for state consumers including casino games, slots and online lottery ticket purchasing capabilities.

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