Tag Archives: UKGC

Year-on-year problem gambling rates have continued to decline, according to the latest data sets published by the UK Gambling Commission (UKGC) monitoring gambling prevalence.   The latest survey results covering the 12-month period up to June 2022 indicated that general problem gambling rates have further declined from 0.4% in 2021 to 0.2% in 2022. Results were gathered from the Commission’s quarterly …

The UK Gambling Commission (UKGC) has updated its guidance on how to handle customer complaints as part of its ongoing policy review of operating standards.  The new guidance on complaints was formed by undertaking a review of 34 complaints policies taken from a diverse range of sectors. The review prioritised the accessibility and the ease of use for customers to …

I suspect there are few people who have never faced the morning, thinking ‘last night I drank far too much’… Fortunately, a dawn conclusion of this nature does not usually call for a letter of apology to the Prime Minister. However – and I am ‘groping’ for the correct words here – recent incidents have proved that in certain circumstances …

The UK Gambling Commission (UKGC) has had its ‘enabling agreement’ reversed by the Court of Appeal – a decision that will severely impact the transfer of National Lottery duties and technical arrangements to Allwyn UK On 29 June, the High Court of England and Wales granted an enabling agreement to the Commission, which allowed the regulator to transfer National Lottery …

Regulus Partners reflects on the week that the UK Gambling Review reached its embarrassing slapstick stage, wearing down all industry stakeholders as an Autumn delay beckons the White Paper’s publishing. The farcical handling of the current stage of Britain’s Gambling Act Review was brought to a fitting conclusion last week as the minister responsible, Chris Philp MP, bowed out with …

The UK Gambling Commission (UKGC) will launch a new stakeholder consultation reviewing penalties for regulatory breaches and exploring how to improve operator accountability across gambling businesses.  The decision was announced by Senior UKGC Policy Director Tim Miller, speaking at Wednesday’s CMS Tax/Law Gambling Conference in London. Miller stated that planned reviews ‘should come as no surprise”, as the Commission has …

Camelot UK’s High Court challenge of the Fourth National Lottery Licence Competition could cost the UK government £600m in damages – should the lawsuit deem the competition as an unfair outcome.  The operating steward of the National Lottery since its 1994 inception, Camelot refuses to accept the ruling of the UK Gambling Commission (UKGC) to award its next 10-year operating …

 The UK Gambling Commission (UKGC) has been allowed to proceed with awarding the National Lottery’s operating contract to Allwyn Entertainment UK. In May, Camelot UK – the incumbent operating firm of the National Lottery – had filed a High Court lawsuit against the UKGC awarding the Fourth National Lottery licence to Allwyn – which had been chosen as the ‘Preferred …

Speculation continues to mount on the pending outcomes of the government’s review of the UK gambling sector, whose White Paper of Recommendations has been pushed back to July, by DCMS. This morning, The Times and Daily Mail reported that PM Boris Johnson will maintain his 2019 General Election pledge of imposing significant curbs on the online gambling sector, needed to …

The UK Gambling Commission (UKGC) has changed its internal policy on the management of licences ‘to make better use of its resources to govern the gambling sector’.    Changes will see the Commission move away from its existing model in which it has assigned a ‘dedicated account manager’ for individual licences. The working model will be replaced by the use of …