Tag Archives: UKGC

Neil McArthur: Operators must ensure highest standards during new lockdown

Neil McArthur

Neil McArthur, Chief Executive of the UK Gambling Commission (UKGC), has reiterated the government’s stance that licensed operators must ensure the highest operating standards and customer protections during the ongoing November lockdown.  McArthur issued a personal statement to betting leadership as the UK entered its second national lockdown last week, underlining that the highest expectations had been placed on online …

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Buttigieg and Elliot to lead GVC’s customer care duties

GVC Holdings has strengthened its group customer care units by creating two new leadership roles to maintain direct oversight of customer responsibilities, safeguards and duties. Confirmed to SBC News, long-term Group AML Director Paul Buttigieg has been promoted to the new position of ‘Director of Player Protection’. GVC stated that Buttigieg would take on an ‘international remit’ to bolster leadership …

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UKGC opens public consultation on identifying vulnerable customers

The UK Gambling Commission (UKGC) has announced its latest public consultation as it seeks evidence and opinions to form ‘stronger requirements’ with regards to how online licensees identify vulnerable or high-risk customers. In its statement, the Commission underlined that it will require a diverse range of input from all industry stakeholders – tech, compliance, payment, customer welfare and management – …

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UKGC takes action on BGO, GAN and NetBet for significant AML and duty failures

consultation

The UK Gambling Commission (UKGC) has announced action against BGO Entertainment, GAN Plc and NetBet Enterprises Ltd after reviewing their licences following a number of failures which included not doing enough to keep consumers safe and failing to prevent money laundering and criminal spend. As a result of those reviews, two of the businesses, BGO and Gan PLC, have had …

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UKGC begins recruitment for advisors by forming ‘lived experience advisory’ unit

Neil McArthur

The UK Gambling Commission (UKGC) has alerted its network of partners that it seeks to recruit ‘12 lived experience advisors’, helping its research unit gain a deeper understanding of the social intricacies of gambling addiction.    The roles have been promoted on the UKGC’s job board, with the advisors forming a critical component of the Commission’s ongoing ‘Lived Experience Advisory Group’ …

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GamCare highlights privacy and boredom concerns as UK heads towards a winter lockdown

Publishing its ‘Lockdown Report’, gambling harm prevention charity GamCare has expressed concerns that vulnerable gamblers are hindered in their ability to seek help due to privacy issues. GamCare’s report monitors how the COVID-19 pandemic has impacted people experiencing gambling harms and their adjustments in securing support and treatment. As the operator of the ‘National Gambling Helpline’ (funded by GambleAware), GamCare …

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EFL stands by betting sponsorships ahead of Gambling Act review

The English Football League (EFL) has backed its approach to betting advertising and its relationship with the UK gambling sector amid heightened political scrutiny. Publishing a statement on Sunday following a Sunday Times report suggesting that gambling sponsorship is going to be banned, the EFL underlined its duties in maintaining that betting advertising and sponsorships across its leagues and competitions …

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CAP consultation places gambling content and messaging under the spotlight

The Committee of Advertising Practice (CAP) the body that governs UK Advertising Codes has launched a consultation aimed at strengthening its rules and guidance to better protect children (under-18s) and vulnerable audiences from gambling harms. Outlined as its key objective, CAP will update its codes to restrict the potential for gambling and lottery adverts to engage and adversely impact with …

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Betsson orders immediate UK market downsize

Betsson AB has significantly reduced its UK market presence after announcing that all active brands and licences will be transferred to its Rizk (Rizk.com) domain, effective immediately. The decision shows Betsson AB following through with its group-wide transformation directives. The operator has continued to reduce its UK exposure since 2018 – terminating the NetPlay TV subsidiary and closing down its …

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Betfred enters High Court dispute over £1.7m payout infringement

Betfred has entered a UK High Court dispute over refusing a £1.7 million jackpot pay-out to a customer on the grounds that its casino game had suffered a ‘software malfunction’.  The lawsuit was filed by Andy Green from Lincolnshire who hit the jackpot in 2018, wagering on the Playtech-licensed ‘Frankie Dettori Magic Seven Blackjack’ game.  Betfred is reported to have …

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