The UK Gambling Commission (UKGC) has issued its final call on evidence with regards to how it should reshape its research methodologies measuring UK gambling participation. The consultation was launched on 18 December 2020, with the Commission seeking input from diverse stakeholders on its approach to gathering data and information on UK gambling participation and problem gambling prevalence statistics. Closing …
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David Clifton, Licensing Expert: Gambling Commission dominates early 2021 headlines
As I write this, the last week has seen a huge amount of information emanating from the Gambling Commission. We have seen it publish a short online survey, seemingly aimed at the general public, urging them to have their say on how gambling companies interact with their customers, with a particular focus on affordability. It runs until 9 February, the …
Read More »UKGC bans online slots’ autoplay and quickspin features
The UK Gambling Commission (UKGC) has announced a ‘package of strict measures’ to be enforced as new protections and controls on online slots games. The decision follows feedback from its public consultation carried out in July 2020 around ‘making online games safer by design’ – in which the Commission reviewed the risk and intensive play elements of online slots. Following …
Read More »UKGC seeks guidance on customer interactions
The UK Gambling Commission (UKGC) has launched a further consultation seeking guidance on ‘how online gambling companies interact with their customers’. The Commission aims to gather wide-ranging insights and opinions from businesses, employees and their customers on ‘what protections should be offered by online gambling operators to prevent harms to their customers’. UK online gambling laws require licensed operators to …
Read More »GambleAware pushes for flexibility on deposit limits following BIT study
GambleAware has backed new findings published by the Behavioural Insights Team (BIT), urging for more operators to provide customers flexibility in setting their own deposit limits. A BIT study, conducted on 1,700 bet365 customers, analysed whether behavioural tweaks on sign-up would impact customers’ playing habits, with a view to provide effective information on reducing player risks. The trial set out …
Read More »Neil McArthur: UKGC holds ‘zero tolerance’ on lockdown misconduct
Neil McArthur, Chief Executive of the UK Gambling Commission (UKGC), has reminded licensed operators of their responsibilities and duties in protecting customers as the UK’s regional governments enforce tougher lockdown measures during the winter period. Writing to betting leadership, McArthur warned operators that “no one should be in any doubt about how closely we are monitoring issues or our willingness to …
Read More »David Clifton, Licensing Expert: Affordability takes centre stage
In the Gambling Commission’s March 2018 Online Gambling Review, published very shortly after Neil McArthur took over as its Chief Executive, the view was expressed that “overall, progress by the online industry to minimise harm has been significantly slower than we expected and required”. That set in motion a chain of events that has reached its zenith in the last …
Read More »Neil McArthur: Operators must ensure highest standards during new lockdown
Neil McArthur, Chief Executive of the UK Gambling Commission (UKGC), has reiterated the government’s stance that licensed operators must ensure the highest operating standards and customer protections during the ongoing November lockdown. McArthur issued a personal statement to betting leadership as the UK entered its second national lockdown last week, underlining that the highest expectations had been placed on online …
Read More »UKGC opens public consultation on identifying vulnerable customers
The UK Gambling Commission (UKGC) has announced its latest public consultation as it seeks evidence and opinions to form ‘stronger requirements’ with regards to how online licensees identify vulnerable or high-risk customers. In its statement, the Commission underlined that it will require a diverse range of input from all industry stakeholders – tech, compliance, payment, customer welfare and management – …
Read More »UKGC takes action on BGO, GAN and NetBet for significant AML and duty failures
The UK Gambling Commission (UKGC) has announced action against BGO Entertainment, GAN Plc and NetBet Enterprises Ltd after reviewing their licences following a number of failures which included not doing enough to keep consumers safe and failing to prevent money laundering and criminal spend. As a result of those reviews, two of the businesses, BGO and Gan PLC, have had …
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