David Clifton and Suzanne Davies have announced the closure of the Clifton Davies Consultancy Limited with effect from 30 September 2022. The experts in gambling law and compliance launched the Clifton Davies Consultancy in 2013, providing independent advice on all disciplines related to the licensing and regulatory duties of the gambling sector (online + retail). The former Partners of London-based …
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UKGC updates policy guidance on handling customer complaints
The UK Gambling Commission (UKGC) has updated its guidance on how to handle customer complaints as part of its ongoing policy review of operating standards. The new guidance on complaints was formed by undertaking a review of 34 complaints policies taken from a diverse range of sectors. The review prioritised the accessibility and the ease of use for customers to …
Read More »David Clifton: Licensing Expert – Change will come…eventually
I suspect there are few people who have never faced the morning, thinking ‘last night I drank far too much’… Fortunately, a dawn conclusion of this nature does not usually call for a letter of apology to the Prime Minister. However – and I am ‘groping’ for the correct words here – recent incidents have proved that in certain circumstances …
Read More »UKGC to launch summer consultation on penalties and accountability measures
The UK Gambling Commission (UKGC) will launch a new stakeholder consultation reviewing penalties for regulatory breaches and exploring how to improve operator accountability across gambling businesses. The decision was announced by Senior UKGC Policy Director Tim Miller, speaking at Wednesday’s CMS Tax/Law Gambling Conference in London. Miller stated that planned reviews ‘should come as no surprise”, as the Commission has …
Read More »UKGC changes management policy on licences
The UK Gambling Commission (UKGC) has changed its internal policy on the management of licences ‘to make better use of its resources to govern the gambling sector’. Changes will see the Commission move away from its existing model in which it has assigned a ‘dedicated account manager’ for individual licences. The working model will be replaced by the use of …
Read More »David Clifton: Licensing Expert – All eyes focused on on gambling’s A-Factor
January 2019 famously saw the introduction of the gambling advertising ban in Italy, with forecasts of the disaster that would befall the industry if similar prohibitions spread across Europe. The following year a new Royal Decree on Commercial Communications imposing strict limitations on gambling advertising in Spain was approved by the European Commission. Only the COVID-19 pandemic has delayed its …
Read More »David Clifton: Licensing Expert – Musings on a pending White Paper
As I write this, the global gambling industry community has this week once more descended on London for the return of the ICE 2022 conference. Many of them may have thought that, by now, the potential future UK gambling regulatory landscape would already have been made clear, bearing in mind initial indications that the Government White Paper on the Gambling …
Read More »UKGC to apply new rulebook on Customer Care duties
The UK Gambling Commission (UKGC) has announced new rules that will require all licensed online gambling operators to actively identify and directly intervene with at-risk/harm players. Coming into effect from 12 September, remote operators must monitor a “specific range of indicators as a required minimum to identify gambling harms“. New guidance will be issued to operators by June, outlining the …
Read More »Slotegrator: How to get a UK online gambling licence
Slotegrator, the igaming software and business solution provider for online casino and sportsbook operators, has produced a comprehensive guide for companies seeking a UK online gambling licence. Titled How to get a gambling licence in the UK 2022, it covers in detail the scope and cost of all five types of online gambling licences available (casino, virtual events, real events, pool …
Read More »UKGC issues feedback notice on licensing and enforcement consultation
The UK Gambling Commission (UKGC) has reminded industry stakeholders that its consultation on its approach to licensing, compliance and enforcement policy will close on Wednesday 9 February 2022. Launched on 17 November, the Commission seeks guidance on its ‘Statement of Principles’ that have led UK gambling’s regulatory policy with regards to risk assessment, licensing operators and key personnel, carrying out …
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