Tag Archives: lccp

David Clifton: Licensing Expert – Spotlight on upcoming customer interaction changes

The UK Gambling Commission has recently announced forthcoming changes to its Licence Conditions and Codes of Practice (“LCCP”) intended to: raise standards for alternative dispute resolution – coming into force on 31 October 2019, strengthen requirements on how licensees identify and interact with customers who may be at risk of or experiencing gambling harms – also coming into force on 31 October 2019 …

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UKGC outlines changes to LCCP following open consultation

The UK Gambling Commission (UKGC) has outlined a number of new licence conditions and codes of practice (LCCP) following an open consultation with the wider industry.  The new LCCPs will look at ‘raising standards for alternative dispute resolution (ADR), strengthening requirements on how licensees identify and interact with customers who may be at risk of or experiencing gambling harms, and …

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David Clifton: Licensing Expert – Question Time… A review of the UKGC’s second ‘Enforcement Report’

I have lost count of the number of times over the last year that I have urged clients, potential clients, conference audiences (and, quite frankly, anyone else involved in the UK gambling industry who is prepared to listen) to read the Gambling Commission’s first-ever Enforcement Report, published back in June 2018. I’ve told them that it is essential reading material …

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UKGC warns licensees on FTP age verification requirements

Issuing an industry update, the UK Gambling Commission (UKGC) has moved to clarify its position on free-to-play (FTP) games being promoted through affiliate marketing verticals. The commission is aware that licensed operators have benefited from industry advertising models, in which affiliate marketing partners have offered FTP versions of real money games as a method of engaging audiences. The UKGC reminds …

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APBGG: There is no ‘one size fits all’ solution to tackling problem gambling

Industry figureheads and wider health and education stakeholders addressed the issue of whether ‘the gambling  industry is giving players enough control?’ – at the latest meeting of the Parliamentary All Party Betting and Gaming Group  –APBGG – (7 May 2019). The subject matter was discussed by Sarah Hanratty, Chief Executive Officer at the Senet Group; Damon De Ionno, Managing Director …

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UKGC enforces new code on player age and ID

The UK Gambling Commission (UKGC) has issued an update reminding all industry stakeholders that new rules on online age and identity verification will be enforced from today (Tuesday 7 May 2019). In its update, the UKGC states that it is enforcing new LCCP rules to ensure that online operators ‘verify customer age and identity details quickly and robustly’. Stricter demands …

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How to get ready for the UKGC’s new UK age verification regulations

Age Verification

The UK Gambling Commission has announced its new Licence Conditions and Codes of Practice (LCCP). These regulations introduce stronger requirements on age and identity verification requirements for operators. But are all operators up to date with the changes? Identity verification specialist HooYu is used by gaming operators to verify customer age and identity at point of first-time deposit or payout. …

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David Clifton: Licensing Expert – Operator closures raise questions on voiding bets

The last month has witnessed the cessation of trading in the UK of two licensed betting operators, BetBright and 188BET, prompting questions that go to the heart of both (a) the contract between bookmaker and customer and (b) the role of the Gambling Commission, as regulator, when a bookmaker decides to void unsettled bets, resulting in a mass of complaints …

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Winning Post: Is horseracing + slots a cold turkey?

Have global racing stakeholders, hidden the sport’s structural shortcomings through a dependence on gaming machines to generate revenues. Industry strategic consultancy Regulus Partners investigates this complex dependence partnership… ____________________ Horseracing and gaming machines have a curiously intertwined history on both sides of the pond. In the UK, the reduction in LBO gaming machine stakes from this week is already causing a …

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David Clifton: Licensing Expert – Pondering some opposites on either side of the pond

News from either side of the Atlantic Ocean within the last month shows a yawning gap between the UK on the one hand and the U.S. on the other, not only in terms of social responsibility and player protection requirements but also in relation to attitudes towards gambling generally. I am not for one moment suggesting that responsible gambling is not a matter of …

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