Tag Archives: ibas

Jon Duffy: Evidence-based decisions are needed to fix the ‘broken’ system

Growing concerns on ‘consumer rights’ have been thrust into the political and media spotlight in recent years, a new reality facing all business leaders entering a new decade of disruption reshaping all-levels of consumerism. Across the political spectrum, calls have widened for the creation of an independent gambling ombudsman. Jon Duffy, SVP for Corporate Assurance & Regulatory Affairs at Genting …

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IBIA – MGA must adopt coherent approach on sports betting customer disputes  

The International Betting Integrity Association (IBIA) has published its official response to the Malta Gaming Authority’s (MGA) consultation on ‘suspicious betting reporting requirements and further integrity matters’.  The IBIA underlined that it has followed MGA legislative developments closely since the regulatory body launched its ‘Prevention of Corruption in Sport Act‘ in  2018. Furthermore, the IBIA has supported the MGA in …

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IBAS issues dispute guidance on season long bets

Betting adjudication services provider IBAS has revealed that April was its ‘second busiest month ever’, as punters used its alternative dispute services to make claims on historic wagers. A busy IBAS detailed that it had received significant requests from punters seeking information on how bookmakers should settle ‘season-long football bets’ following the abrupt postponement of 2020’s sports calendar. Acknowledging unique …

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IBAS backs MGA’s ‘ADR scheme’ as a positive direction for Malta

Richard Hayler, Chief Executive of betting adjudication group IBAS, has backed the Malta Gaming Association’s (MGA) ‘Alternative Dispute Resolution’ ADR scheme, as a positive directive for the European jurisdiction’s online gambling frameworks. A key initiative for 2018, this week the MGA enforced all its licensed incumbents to adhere to the new consumer dispute policies and procedures required by its new …

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The World Cup’s Finest with IBAS MD Richard Hayler

In The World Cup’s Finest we ask various individuals to delve into their own personal history of football’s quadrennial showpiece extravaganza, selecting a number of favourites as well as revealing what is their very first World Cup memory. Joining us this afternoon is Richard Hayler, Managing Director of Independent Betting Adjudication Service (IBAS), who addresses two English strikers both charged …

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Biggest ever Betting on Football takes on truly international agenda

BOF - international

It’s Betting on Football by name, but so many of the topics to be discussed at next week’s international conference are far from exclusive to the beautiful game. Held at Stamford Bridge from 20-23 March, the #bofcon2018 agenda will combine expert analysis of this year’s football frenzy with a tour of the sports betting world and a breakdown of the …

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Optima reflects on the success of its Trade Fair sponsorship

Betting industry supplier OPTIMA has revealed the reasons behind its decision to sponsor last month’s TVC Bookmakers Trade Fair, which took place in Solihull’s Cranmore Park Conference Centre. The event, which was moved to Solihull last year after the moving of night racing at the previous location in Wolverhampton, brought the industry together to showcase new products and technologies. OPTIMA, a provider of …

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Gambling Commission backing CMA review into operator terms

The Gambling Commission is supporting a Competition and Markets Authority (CMA) investigation into whether gambling operators are treating customers fairly, which has been launched this morning. Working with information supplied by the Commission and others the CMA has contacted a range of gambling operators to demand information about their use of potentially unfair terms and misleading practices. This comes in response …

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Vahe Baloulian – BetConstruct – What else is out there?

Vahe Baloulian is the CEO at BetConstruct. He’ll be speaking at the two day Betting on Sports Conference late next week at London’s prestigious Grange Tower Bridge Hotel. Vahe will be speaking on marketing and customer acquisition strategies alongside Pinnacle’s Harry Lang, Richard Hayler of IBAS, Jacob Lopez Curciel of Optima with Rebecca Jennings of Global Reviews as chair. SBC: …

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Avoid customer disputes at Betting on Football

Visitors to next month’s Betting on Football Conference (#bofcon) at Stamford Bridge can discover the top 5 ways to reduce the number of customer disputes on football betting, thanks to a new session featuring the Independent Betting Adjudication Service (IBAS). The one-day event, being held on Thursday 10th September, IBAS Managing Director Richard Hayler will reveal the key sources of friction …

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