Tag Archives: Helen Venn

UKGC fines VGC Leeds £450,000 for customer care and AML failures

The UK Gambling Commission (UKGC) has handed a £450,000 penalty package to Leeds’s Victoria Gate Casino (VGC Leeds), trading as Global Gaming Ventures, having confirmed extensive duty of customer care failures. An investigation undertaken by the regulator, concerning the casino venue, identified failings in the way it identified and managed customers who were at higher risk of money laundering and gambling-related harm. …

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EU Lotto fined £760k by UKGC for AML and social responsibility failings

The UK Gambling Commission (UKGC) has taken regulatory action against Lottoland operator EU Lotto, fining the firm £760,000 for social responsibility and anti-money laundering failures.  An investigation by the regulator concluded on 2 September that the company had failed to properly implement Commission’s formal customer interaction guidance, such as neglecting to recognise frequently changing deposit limits as an indicator of …

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UKGC consolidates licensing applications under new service


The UK Gambling Commission (UKGC) has launched a new service combining all applications for personal licences and Annex A approvals, entitled ‘Apply for a Personal Licence’. Covering both personal function licences (PFL) and personnel management licences (PML) – as well as the aforementioned Annex A – Apply for a Personal Licence is supported by an ‘updated processing tool’ enabling faster …

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UKGC hails ‘delivered efficiencies’ of its revamped licence maintenance service 

The UK Gambling Commission (UKGC) has hailed the success of its revamped ‘online service’ which has helped licensed incumbents manage and maintain their compliance obligations.  The service, which was launched in November 2019, provided a digital hub for companies to manage all provisions related to their personal licence maintenance processes.  Since its launch, the UKGC revealed that it has drastically …

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UKGC launches mobile self-service portal for personal licence holders

Swish - Copyright: yuran-78 / 123RF Stock Photo

The UK Gambling Commission (UKGC) has launched a new service which will allow personal licence holders to manage their licences via an online account or through their mobile. The new service, available on the Commission’s website, allows personal licence holders to quickly change personal details, report key events linked to their licence, and download e-copies of the licence itself. Helen …

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UKGC opens Manchester safety workshop programme for smaller operators

Updating the market, the UK Gambling Commission (UKGC) is set to launch series of ‘Manchester workshops’ seeking to help ‘nationwide smaller licensed gambling operators’ improve responsibility, consumer safety and integrity standards. The workshops will be held at the Performance Spaces Central Library and will be further supported by Manchester City Council. The specialist programme will focus on ‘common compliance findings, tackling …

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Gambling Commission tackles crime at Scottish betting shops

Gambling Commission - Copyright: ronfromyork / 123RF Stock Photo

The Gambling Commission has ‘targeted a range of possible gambling offences’ in a joint operation with Police Scotland at betting shops in Falkirk. In cooperation with betting shop operators, the multi-purpose compliance exercise on 19 January was designed to help train police officers on how to conduct inspections of gambling licensed premises, and to raise awareness amongst betting shop staff …

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Gambling Commission wins Greene King appeal

The Upper Tribunal has found that the Gambling Commission acted within its powers when it refused to grant Greene King a bingo operating licence to provide commercial bingo in its pubs. At a hearing in London, Greene King’s lawyers argued that the Commission had exceeded its powers when it refused to grant a licence enabling Greene King to offer bingo …

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