Tag Archives: Customer service

BMIT Technologies – ‘Scaling-up Customer Service Through AI’

SBC Webinars continues its June schedule with BMIT Technologies presenting ‘Scaling-up Customer Service Through AI’ on Wednesday 24 June (15:00 hrs CET). Industry leadership faces critical questions on how to best align customer service teams as enhanced compliance and KYC demands across all markets increase costs and stretch vital resources. Furthermore, faced with stringent requirements evaluating and on-boarding customers, how can …

Read More »

Sergey Harutyunyan: BetConstruct – Transforming Customer Service into a Core Corporate Asset

Sergey Harutyunyan Chief Operating Officer of BetConstruct details to SBC readers how his firm has turned Customer Service into a core corporate competency beyond a day-to-day mechanism. Placing CS operational feedback at the heart of BetConstruct operations, Harutyunyan details how his firm has gained development, commercial and data strengthens’ from an often overlooked service. ___________________________ SBC: Can you detail to SBC …

Read More »

Matchbook voted best in-class for customer service by Bonuscodebets independent audit

Betting Exchange Matchbook.com has seen off it’s higher profile industry competitors to be voted best customer service amongst in an independent audit by Bonuscodebets.co.uk. The checks tested the ability of ten bookmakers to handle most important issues of customers when contacting a helpdesk;helpfulness, availability and time of response. Bonuscodebets.co.uk offered 12 points for helpfulness, 13 for availability and five each …

Read More »