Tag Archives: Consumer Complaints

UKGC revamps ADR consumer complaints code

SBC News UKGC revamps ADR consumer complaints code

The UK Gambling Commission (UKGC) has moved to publish new standards and guidance on dealing with consumer complaints, which will seek to improve the industry’s ‘alternative dispute resolution – ADR’ processes. Updating the market, the UKGC will aim to implement its new ADR complaints code by the 31 October. Implemented in 2015, ADR processes allow for consumers to challenge gambling …

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