Tag Archives: Clifton Davies Consultancy

David Clifton, Licensing Expert: Tight deadline to comply with new High Value Customer requirements

Let’s start with some context… It is more than six years now since the Gambling Commission flagged up concerns about the insulation of high-value “VIP customers” from the social responsibility obligations and practices applying elsewhere in gambling operators’ businesses. This was accompanied by a series of regulatory failings where operators had appeared reluctant to interact with commercially valuable customers on …

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David Clifton: Licensing Expert – Puzzle upon puzzle marks the path ahead

UK gambling regulatory developments during the last month or so have led many to query the reason behind the Gambling Commission’s decision to publish (on 12th May) additional customer interaction guidance for remote operators. What some have found puzzling is not only the range of topics covered in that additional guidance but also its prescriptive nature, particularly bearing in mind …

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David Clifton: Licensing Expert – A restless November is just getting started

There are times when writing a monthly column for SBC News presents a challenge. This is one of those months. It’s not because of the paucity of potential content. It’s because of the sheer volume of potential content. As it happens, there is a common thread running through all that I write about below, particularly with a General Election looming …

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David Clifton: Licensing Expert – Betfred penalty raises multi-market concerns

The announcement by the UK Gambling Commission (UKGC) that Gibraltar-based Betfred.com is the most recent recipient of a hefty financial penalty for AML failings has served to raise once again the question why so many overseas-based remote operators have run into such problems with the UK regulator. In the Betfred case, it has not just been a case of concern …

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David Clifton: Licensing Expert – Regulatory scrutiny sees White Labels lose their shine

The Gambling Commission has recently announced that it is reviewing the operating licences of (a) FSB Technology (UK) Limited (who voluntarily suspended activities on their Blackbet white label website) and (b) EveryMatrix Software Limited (in relation to which the Commission also suspended their ability to offer B2C remote betting and casino gaming, including pursuant to white label arrangements). Following on, as they …

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David Clifton: Licensing Expert – Spotlight on upcoming customer interaction changes

The UK Gambling Commission has recently announced forthcoming changes to its Licence Conditions and Codes of Practice (“LCCP”) intended to: raise standards for alternative dispute resolution – coming into force on 31 October 2019, strengthen requirements on how licensees identify and interact with customers who may be at risk of or experiencing gambling harms – also coming into force on 31 October 2019 …

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David Clifton: Licensing Expert – Pondering the Plastic

Did you know that it is nearly 61 years since the first successful recognizably modern credit card – the BankAmericard – was introduced? It was not until 8 years later, in 1966, that Barclaycard launched in the UK the first credit card outside the USA. Credit cards have been controversial from the outset because of the potential harms that arise …

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David Clifton: Licensing Expert – Question Time… A review of the UKGC’s second ‘Enforcement Report’

I have lost count of the number of times over the last year that I have urged clients, potential clients, conference audiences (and, quite frankly, anyone else involved in the UK gambling industry who is prepared to listen) to read the Gambling Commission’s first-ever Enforcement Report, published back in June 2018. I’ve told them that it is essential reading material …

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David Clifton: Licensing Expert – UK stakeholders point towards ‘Safety First’ approach on player protections

Last week, I chaired an excellent gambling conference on the subject of “Player Protection”. The event was attended by a broad cross-section of stakeholders – licensed B2C operators (both land-based and remote and from different sectors of the industry), B2B gambling software and age/identity verification providers, gambling industry lawyers and consultants, gambling-related harm treatment providers, experts in gambling blocking and …

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David Clifton: Licensing Expert – Operator closures raise questions on voiding bets

The last month has witnessed the cessation of trading in the UK of two licensed betting operators, BetBright and 188BET, prompting questions that go to the heart of both (a) the contract between bookmaker and customer and (b) the role of the Gambling Commission, as regulator, when a bookmaker decides to void unsettled bets, resulting in a mass of complaints …

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