Tag Archives: Centre for Social Justice (CSJ)

BGC calls for ombudsman to enhance consumer complaints process

The Betting and Gaming Council (BGC) has called on the government to strengthen the gambling sector’s customer complaints process by establishing an industry ombudsman. Although a system for dealing with customer complaints already exists, the betting and gaming industry standards body has argued that the creation of an ombudsman would improve consistency of the process as well as its general …

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Iain Duncan Smith calls for ‘wholesale reform’ of betting and banking oversight

The Centre for Social Justice (CSJ), a think tank led by senior conservative Sir Iain Duncan Smith, has called for the creation of an ‘independent ombudsman’ to monitor banks and betting firms with the objective of better safeguarding players. An CSJ study, entitled Not a Game’, found that problem gamblers generate 25% of the UK betting and gaming industry’s profits, …

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