Updating the market, the Malta Gaming Authority (MGA) has published it’s ‘Preliminary Market Consultation – PMC’ document requesting information and guidance on the planned development and launch of its ‘Unified Self-Exclusion System’.
A key project initiative for the MGA and its government stakeholders, the gaming authority seeks to deliver the most comprehensive self-exclusion system to be utilised by all licensed incumbents.
First announced in May 2018, the MGA seeks to revamp its licensee self-exclusion protocols and frameworks, introducing a unified system which will aim to register and block all self-excluded players from engaging with MGA licensed operators.
“The MGA envisages that a Unified Self-Exclusion System would be a significant step forward in the MGA’s agenda to implement further control for the prevention of gambling-related harm, extending the criteria of its Player Protection Directive, and The Gaming Premises Regulations,” the MGA details in its update.
In 2019 the MGA states that it will strengthen its consumer safeguards and all-around gambling protections, adding new enforcements to its online gambling licensing frameworks.
This January, the MGA launched its new Alternative Dispute Resolution (ADR) function – an enforced scheme that will monitor and arbitrate disputes/challenges between consumers and licensed operators, with regards to transactions and promotional offerings.
In its update, the MGA seeks stakeholder advice/opinion on current self-exclusion protocols (benefits/flaws), as well as guidance on technology matters attached to consumer protections, databasing, record keeping and developing further comprehensive ‘compliant systems’ benefitting igaming/betting consumers.