UKGC responds to 666Bet customer withdrawal statement

The UK Gambling Commission (UKGC) has responded to the statement made by temporarily suspended operator 666Bet regarding its  customer withdrawals of funds. 666Bet have claimed that the UKGC’s actions were misleading their customers, as its operations would need to have their website up and running in order to process customer payments.

“While the UK Gambling Commission (UKGC) have stated that we do not require a licence in order for customers to withdraw their money and authorised us to do so, this is misleading as it does not recognise the fact that, as a web-based company, we need to be online in order for customers to action their withdrawals via their accounts”. Reads the 666Bet statement

The suspended operator further stated that it needed the approval of the UKGC to process payments through third party services, who had declined their requests to process payments to customers owed money.

In light of the statement that can be seen on the 666Bet Facebook group page, The UKGC has answered back with the following short statement:-

“The Commission made it clear, when it suspended Metro Play Limited’s licence on 20 March, that it is authorised to settle any outstanding winning bets that it accepted in reliance on its operating licence and return any outstanding balances to customers – and we expect it to do so.  This remains the Commission’s position. The Commission has not specified the method by which Metro Play Limited should pay customers. At no point has Metro Play Limited or its third party providers requested the Commission’s approval in order to carry out this task.”