RGT publishes self-exclusion survey

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Marc Etches – Responsible Gaming Trust

A survey of gambling operators and treatment providers has shown a consensus regarding the priorities for improving self-exclusion as a harm minimisation tool.

The study, which surveyed perspectives from industry operators, has been published today by the Responsible Gambling Trust.

It found that the majority of respondents from gaming businesses believe the industry needs to ensure self-exclusion is irrevocable within the agreed period, improve information sharing between suppliers, improve the standard of training for staff, and ban marketing to problem gamblers who have excluded themselves.

Chief Executive Marc Etches believes technology will help to enforce self-exclusion in the future.

“This project shows that the gambling industry has the appetite to look at itself and ask what more it can do to improve the way it looks after problem gamblers. The industry now needs to develop the technology needed to enforce self-exclusion, look into what legal restrictions there may be, and better understand the most effective methods of self-exclusion. We have identified these areas as research priorities and it is for the gambling industry to show their continued commitment by implementing the highest standards in their respective codes of conduct.”