Spillemyndigheden launches responsible gambling guide

The Danish Gambling Authority Spillemyndigheden has strengthened its commitment to educating the industry on best practice after publishing its new guide on responsible gambling aimed at licence holders, their employees and other relevant stakeholders.

The guide, which will act as a supplement to the Danish Gambling Act and associated executive orders, will include guidelines and interpretations for how licensees can be compliant with responsible gambling regulations.

In the areas where it is left to the licence holder to perform a risk assessment, the guide includes instructions as to how the rules can be observed.

The guide, which has been based on executive orders for the various gambling sectors that entered into force on January 1, 2020, will be updated regularly to ensure that it remains relevant in terms of any legislative changes.

The regulator emphasised that a licence holder’s website or user interface and land-based property’s point of sale must:

  • State that it is not allowed for persons under the age of 18 to participate in the games.
  • Inform about responsible gambling and the potential harmful effects of gambling, and the information must be prepared in collaboration with a treatment centre for compulsive gambling.
  • Provide information about and contact addresses of Danish treatment centres for compulsive gambling.

The latter must also make it clear that the that the licence holder has a licence from and is supervised by the Danish Gambling Authority.

Gamblers must also be able to access self-assessment tools for compulsive gambling, with licence holders obliged to provide information about and contact addresses of Danish treatment centres for compulsive gambling.

Online entities must also inform gamblers about the opportunity to register with the register of self-excluded players and refer to the Danish Gambling Authority’s helpline about responsible gambling.

The guide also suggests that a “licence holder’s attention should be sharpened if a player requests to receive bonuses, as this may indicate that the player feels a need to play but cannot afford it”.

It is also said that a clock must be provided on websites indicating the player’s time consumption per log on session on the gambling site, which must be visible to the player at all times and not be possible to be removed. A player must also set a deposit limit before gambling can begin.

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