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UKGC launches mobile self-service portal for personal licence holders

The UK Gambling Commission (UKGC) has launched a new service which will allow personal licence holders to manage their licences via an online account or through their mobile.

The new service, available on the Commission’s website, allows personal licence holders to quickly change personal details, report key events linked to their licence, and download e-copies of the licence itself.

Helen Venn, executive director at the Gambling Commission said: “This new service has only been running for a matter of weeks and already we’ve had over 4,000 users logging on and an improved processing time of 80%.

“Over half of those have used a mobile device to access the portal, allowing them to manage their personal licence on the go, save time and hopefully improving their experience.

“Listening to the needs of personal licence holders has been vital.

“Through their feedback, and through our own drive to continuously improve the way we regulate, we looked in detail at our licence management processes and set ourselves the challenge to cut down on administration by using technology and our systems more effectively.

“The result is a much more efficient process for everyone through a more streamlined, simpler service.”

According to the UKGC, the service will also include a new processing tool which ‘reduces processing times from several weeks to only a few days.’

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