The UK Gambling Commission (UKGC) has set out its key areas of focus for the next 12 months as part of its 2019-20 Business Plan, detailing the ways it plans to protect customers, prevent harm, raise industry standards and improving regulation.
As the regulator moves into the second year of its 2018-2021 strategy, the UKGC intends to “secure a more sustainable funding structure for education, prevention and treatment – ensuring the outcomes are measured and evaluated.”
Neil McArthur, chief executive of the Gambling Commission, said: “This business plan highlights the projects and milestones we will complete during 2019-20 as we move into the second year of our Strategy 2018-2021.
“Our overriding objective is to make gambling fairer and safer for consumers, in what is a constantly developing market. I am proud of the progress we have made with our ambitious strategy, but I am also clear that there is much more to do.”
Alongside the new Business Plan, the UKGC is also set to launch its National Strategy to Reduce Gambling Harms which will explore issues facing the industry at the minute such as the use of credit cards to wager bets.
The plan detailed: “We put consumers at the heart of our approach, which requires us to strike a balance between the enjoyment people get from gambling and the risks that gambling can present.
“Managing those risks is not just the responsibility of the individual consumer. That is why we assess risks by looking at the providers of gambling, the products that are offered and the places in which people gamble.
“Our approach allows us to respond to emerging risks and issues, whilst constantly seeking ways to drive up standards. This is especially important due to the challenges and opportunities online gambling and smartphone technology are bringing and the effect that is having on consumer behaviour.”