London-listed Gamesys Group (formerly JPJ Group Plc) has moved to strengthen its customer on-boarding capacity appointing TruNarrative as its ‘single platform’ compliance solution provider.
The agreement sees Gamesys utilise TruNarrative’s all-in-one compliance solution across its digital portfolio, providing provisions for fraud detection, ID verification, behavioural monitoring, AML and KYC referencing.
Updating stakeholders, Gamesys detailed the importance of managing compliance enforcements under a single platform, allowing its brands to benefit from ‘unified customer journeys’ on KYC interactions related to identity checks, document validation, PEP and sanctions checks.
Simon Mizzi, Director at Dumarca Gaming Limited, said: “Having access to multiple data source providers through a single API integration and interface is a huge benefit to us. It means we can react quickly to a constantly changing regulatory environment while having the freedom and flexibility to provide a world-class user experience.
“This relationship demonstrates our commitment to understand and care for our customers and enables us to provide the most enjoyable customer experience”.
Heading into a crucial 2020, a restructured Gamesys is set to significantly expand its online gambling portfolio securing control of UK brands Virgin Games, Virgin Casino, Monopoly Casino, and Heart Bingo.
Adam Doyle, Head of Gaming at TruNarrative, said: “We are excited to be working with part of the Gamesys group plc, to provide them with access to multiple third-party providers covering their entire customer on-boarding journey via a single API.
“Sourcing multiple providers across the globe to meet varying regulatory requirements is a huge challenge. Providing Gamesys group plc, with the ability to work from a single platform across their on-boarding strategy will help the customer experience while also aligning with compliance and audit requirements “