The GamCare operated ‘National Gambling HelpLine‘, has been re-accredited as a certified UK public health advice organisation by the Helplines Partnership.
The Helplines Partnership is a membership body which reviews UK-wide organisations/programs which provide helpline services, monitoring engagement, interaction, advice and relevance for the needs of the public, its communities and wider UK health stakeholders.
The National Gambling HelpLine completes a rigorous three-year re-accreditation process, in which it has had to adhere to the high standards, processes and procedures defined by the Helplines Partnership code of practice.
Anna Hemmings, CEO at GamCare, says: “We are delighted to renew this accreditation. The Helplines Standard demonstrates that our organisation offers best in class support for callers across all our channels, and evidence that we are committed to continuous improvement for our beneficiaries.”
GamCare operates the National Gambling HelpLine on Freephone 0808 8020 133 or via web chat, providing information, advice and support for anyone affected by problem gambling.
Problem gambling advisers are available 8 am-Midnight, seven days a week. Free treatment for anyone affected by problem gambling is also provided across England, Scotland and Wales, funded by GambleAware.
Backing GamCare and the National Gambling HelpLine – The Helplines Partnership stated: “The National Gambling Helpline is a long-running, well-established and good quality service, however, there is also a clear commitment to continuous development to meet emerging needs. The safety of those with whom it comes into contact is treated as an intrinsic part of the helpline’s work, and there is evidence of a strong commitment to effective partnerships to ensure callers get the best care. The Helplines Partnership congratulates those involved with the submission process for producing a comprehensive evidence portfolio.”