Ladbrokes launches investigation into Glasgow ‘player information’ incident

Ladbrokes Coral Group governance has launched an internal probe relating to confidential player self-exclusion information being found outside a Ladbrokes Glasgow Central betting shop.

The incident has hit national headlines, with The Guardian newspaper reporting that Ladbrokes may face an investigation by the UK Gambling Commission (UKGC).

It has been reported that the player information related to Ladbrokes customers who had placed themselves on the betting industry’s multi-operator self-exclusion scheme (Moses).

The player information should have been kept by Ladbrokes staff in order to identify vulnerable customers who have signed up to the Moses system.

The mishandled information included customer photos, names and addresses. A passer-by is reported to have found the sensitive information inside a bin bag right outside a Ladbrokes Glasgow Central betting shop.

The UKGC is reported to be investigating the incident and why Ladbrokes staff had failed to dispose of the sensitive information in an appropriate way.

Ladbrokes management has stated that it trains its staff in the handling and disposing of sensitive documents. The company states that the Glasgow incident does not match its retail betting shop procedures.

Issuing a short statement, Ladbrokes management said “We are taking this extremely seriously and are undertaking a full investigation.” The bookmaker is understood to have written to all of its shops reminding them of the need to dispose of sensitive information in the right way.