Player Protection

The government of Queensland, Australia has announced a four-year plan for the minimisation of gambling harm, in line with the state administration’s commitment to the issue. Under the plan, Queensland administrators will focus on industry social responsibility and the implementation of technological, collaborative and systemic approaches to the minimisation of gambling related harm.  Furthermore, the Gambling harm minimisation plan for …

Sisal SPA, the operating firm of Italy’s SuperEnalotto national lottery draw, has continued its funding of talent development projects for Italy’s new workforce through the hosting of its ‘GoBeyond’ competition.  Entering its fifth year, Sisal’s innovation competition is co-hosted with investment fund CVC Capital Partners and aims to advance the development of Italian start-ups focused on social impact and enterprise. …

GambleAware has called for operators to drastically improve resources dedicated to the development of safer gambling tools. The charity’s plea follows a further ‘randomised control trial’ undertaken by research partner the Behavioural Insights Team (BI Team) examining players’ use of deposit limit tools and further ‘commitment devices’ offered by operators.  Commitment devices refer to the voluntary arrangements/agreements, designed to dissuade …

Gamban has updated its self-exclusion system to block user engagements and access with FX, crypto and currency trading platforms. Updating stakeholders, Gamban disclosed that it had added CFDs cryptocurrency exchanges, binary options, forex trading platforms to its list of blocked websites. The changes are set to be introduced from 1 August and follow an assessment by Gamban that noted a …

Gambling-harms prevention and support platform Gambless has joined forces with mental health app Mindspa to expand psychiatric support resources for gaming industry employers.    The partnership follows an 18-month evaluation in which Gambless recognised the mental fatigue of gambling employees working in a ‘perpetual state of disruption and uncertainty’. It noted that employee mental health had risen to the top of …

Kindred Group Plc continues to progress on its group-wide business sustainability objectives, despite recording a slight increase in revenues generated from harmful gaming.     Publishing its latest ‘safer gambling update’, the group saw its share of gross win revenues from high-risk players increase from 3.9% to 4.3% during the Q2 trading period.    Irrespective of the 0.4% increase, Kindred underscored that its …

Kansspelautoriteit (KSA), the Netherlands gambling regulatory authority, has published its policy guidelines for ‘involuntary registration’ to CRUKS – Dutch gambling’s national self-exclusion scheme.  From 1 October, all KSA licensed online gambling operators are required to centralise their player databases with the CRUKS’ self-exclusion system as a legal requirement of the Netherlands new KOA Act regime regulating online gambling. KSA policies on …

The UK Charity Commission has closed its ‘regulatory case’ against the Young Gamers and Gamblers Education Trust (YGAM) after finding no grounds for any further examination.  The regulator had responded to a complaint that raised questions related to YGAM’s relationship with industry standards and trade body the Betting and Gaming Council (BGC). YGAM replied to the complaint by outlining that its …

GAMSTOP, UK gambling’s self-exclusion scheme, has cited that eight out of 10 players (82%) have stopped or reduced their gambling habits since registering with its services. The headline figure was communicated to GAMSTOP following an independent evaluation of player self-exclusion outcomes undertaken by research agency Sonnet.   Based on the survey feedback of more than 3,300 users of GAMSTOP, 84% …

GambleAware has published a new report analysing behavioural datasets, in order to understand if this method could be used to build a more precise picture of how people gamble, identify signs of harm, and eventually inform prevention, treatment, and support responses. Conducted by the charity’s Behavioural Insights Team, the new research examined bank transactional data from Monzo and HSBC to …