Player Protection

ComeOn Group has placed employee well-being and mental health at the forefront of its new CSR programme ‘ComeOn Cares’ – which has been rolled out across all global departments.    The staff well-being programme has been co-developed in collaboration with the Richmond Foundation, a Malta-based NGO who are expert in mental health support and awareness. Key directives will see ComeOn Cares …

GambleAware has submitted an expression of interest (EOI) seeking an evaluation and learning partner to help support the development of its Aftercare Funding Programme.  Part of GambleAware’s wider ‘operational strategy’,  the Aftercare Funding Programme will improve the availability and access to post-care treatment and support for victims of gambling harms. As the commissioning charity of research, education and treatment (RET) …

The UKGC Gambling Commission (UKGC) is set to introduce new requirements for betting operators, having revised its Social Responsibility Code last month. From February 2023, licensees will be required to interact with customers at the “level of problem gambling for their relevant activity”, and seek to better identify consumers at risk of gambling related harm.  Of significance to GamCare, the …

In an ever digitising world, the betting industry is finding itself at a crossroads on KYC, finding a need to balance player protection requirements with a respect for customer privacy. A company which has dived headfirst into this issue is Department of Trust (DoTrust), which recently clinched a brand ambassador deal between its BetBudget tool and champion jockey Harry Skelton, …

The Howard League has nominated GamCare for its “Organisation of the Year” prize, recognising the problem gambling treatment support charity’s work to improve the Criminal Justice System (CJS). GamCare who supports the Howard League’s mandate for penal reform, was branded as an organisation that makes a difference for those in the CJS, by providing support and training for CJS families …

Svenska Spel has reaffirmed its commitment to young athletes in Sweden after it announced its Elite Sports Scholarship programme for 2022/23. Providing support for those athletes who combine elite sport with their studies, Svenska Spel has announced that 50 competitors will join the scholarship programme for the coming year. Recipients of the scholarship receive SEK 50,000 (£4,020) as well as ‘active support’ from the Elite Sports Support …

Harry Skelton has signed a brand ambassador agreement with KYC firm Department of Trust (DoTrust), supporting the group’s BetBudget brand. BetBudget was developed by DoTrust to enable betting operators to carry out financial KYC checks such as income verification, vulnerability reviews and gaining access to bank statement data for enhanced due diligence (EDD). Operators’ requests for information are reviewed and …

Spelinspektionen – Sweden’s national gambling regulator – has notified that the Spelpaus self-exclusion programme has surpassed 80,000 registrations.  Spelpaus was initiated in January 2019 to coincide with the re-launch of Sweden’s online gambling marketplace, ensuring that licensed operators provide self-exclusion to at-risk and vulnerable consumers. Swedish online gambling operators are required to connect their databases with Spelpaus programme which ensures …

GamCare and education charities YGAM and Fast Forward have produced a new framework to help public institutions raise awareness among young people about gambling harms and disorders.  The “Gambling Education Framework” is a collaborative help document composed by the charities to “assist anyone who works with young people, a set of evidence-based principles to deliver effective gambling education.”   The framework …

German healthcare and addiction support agencies will participate in the first-ever national “Gambling Addiction Treatment Day” on Wednesday 28 September.  The initiative is led by Bundeszentrale für gesundheitliche Aufklärung (BZgA), the Federal Agency of Health Education, with the event supported by Bundestag Commissioner for Addiction and Drug Treatment Burkhard Blienert. Launching the campaign, BZgA outlined that “gambling addiction is now …