Player Protection

William Hill has made the decision to donate all profits made from the Eurovision Song Contest towards relief efforts for displaced Ukrainians in the UK. As preparations take place for the final of the competition in Liverpool tomorrow, 100% of the profit of all bets placed in the bookmaker’s Eurovision markets will go towards the initiative, Support Ukraine. Lee Phelps, …

GambleAware has published its donor list for 2022/23, revealing that the four largest UK betting operators contributed the lion’s share of funds, a continuation of a long-running trend. The total number of donations as of 31 March 2023 was £46.5m, with the four largest bookmakers – bet365, Flutter Entertainment, Entain and Wiliam Hill – contributing a total of £42.9m together, …

Codere Online has reported revenue growth across its three core markets, with the increase in income enabling the Spanish markets-focused operator to further reduce its net losses. Group wide revenue for the first quarter of the year rose 57% to €37.6m (Q1 2022: €23.9m), whilst net gaming revenue increased 55% to €39.5m (€25.5m).  These respective growth rates cut the firm’s …

Five firms active in Denmark’s betting market have committed to a cash injection into the Danish Gambling Committee (DGC), a university research initiative into gambling harm. An initiative of the Research Clinic for Gambling at Aarhus University, the programme aims to begin its first research projects this year, continuing for a planned three-year period. Projects will focus on research into …

STS and Fortuna, two of Poland’s largest licenced bookmakers, have announced a new marketing campaign to draw consumers away from ‘grey market’ operators, ‘Play Legally’. The duo will give up branding space on team uniforms and pitch side LED screens in top-flight PKO Bank Polski Ekstraklasa fixtures between 12-15 May to promote the new slogan. Describing ‘Play Legally’ as a …

Tabcorp Holdings has announced a partnership with Mindway AI to enhance its responsible gambling capabilities using AI technology.  Through the collaboration, Tabcorp aims to improve its customer protection and assist with problem gambling at an earlier stage. Mindway AI, which has already implemented customer care software in 20 countries and has 6.5 million active users worldwide per month, will be …

Better Change has announced the appointment of responsible gaming veteran Rob Mabbett as its new Engagement Director, taking a leading role as the firm partners with his former employer, Gordon Moody. Described by Better Change as a ‘popular well-known figure’ among both betting operators and the safer gambling community, Mabbett joins the company after a three year tenure as Director …

Mindway AI has partnered with government relations firm Doura-Schawohl Consulting for issues related to problem and responsible gambling policy and gambling harm minimisation.  The safer gambling software provider will utilise Doura-Schawohl Consulting’s experience of the US’s problem and responsible gambling policy, government affairs and communications. Meanwhile, Mindway AI has outlined how it will contribute its knowledge of a combination of …

Details have emerged from the long-awaited release of the Gambling Act White Paper to better serve and protect UK athletes who object to wearing apparel that features  gambling branding.  This is mainly due to athletes who observe religious beliefs which oppose gambling of any form, with the White Paper highlighting that any “adults who have religious or health reasons object …

A feeling of optimism, calls for more work to be done and a sense of relief – the reaction to the Gambling Act review White Paper from the UK’s research, education and treatment (RET) community has been eclectic to say the least. Issuing statements to the regulatory proposals, three of the UK’s most prominent RET organisations outlined viewpoints on what …