Player Protection

GambleAware has initiated an invitation to tender for a partner to undertake the “Evaluation of the Effectiveness of the National Gambling Support Network (NGSN).” The tender is deemed a significant project by GambleAware, which will commission a learning and evaluation partner to carry out an evaluation that delivers independent, actionable, and robust insights into the effectiveness of the National Gambling …

The Dutch Gaming Authority, Kansspelautoriteit (KSA), has extended the concession of Human Assistance Network for Daily Support (HANDS) to run the country’s Loket Kansspel gambling helpline. Having already been the engine behind the problem gambling support service for a number of years now, HANDS will continue to offer players and those close to them assistance and guidance on gambling harm …

The UK Gambling Commission (UKGC) has vowed to provide stakeholders with better evidence to ensure better outcomes for consumers and the public engaging with gambling. The need for better evidence and enhanced data collection was outlined by the Commission’s launch of its new corporate strategy for 2024-27 tailored to adopt the recommendations set out in the government’s White Paper High …

The Betting and Gaming Council (BGC) has appointed Grainne Hurst as the new Chief Executive of the trade and standards body representing the UK gambling sector. An expert in public affairs and corporate social responsibility (CSR), Hurst joins the BGC from Entain Plc, where she served as Group Corporate Affairs Director of the FTSE 100 gambling group. 2024 has seen …

Bacta President John Bollom has expressed the trade association’s admiration and congratulations to Ygam. The safer gambling charity was founded by Lee Willows and uses education as a tool to raise awareness and help safeguard against gaming and gambling harms. The news comes as the charity celebrates its 10th year. Bolllom noted Ygam was established by Lee Willows, with Anne …

The Dutch Gaming Authority, the Kansspelautoriteit (KSA), has collaborated with global server network Cloudflare to track down unregulated gambling websites. This follows a detailed discussion between the two organisations that has led to strategic planning to tackle illegal gambling services offered to Dutch customers.  As an example of their collaborative work, the KSA previously investigated illegal affiliate websites nederlandscasinos.net and …

As an unusual April heatwave engulfs the streets of Bulgaria’s capital, passing by the doors of the Parliamentary House in the heart of Sofia might leave one with the impression that the heat is coming from its halls.  Bulgaria’s brightest minds tirelessly pace back and forth in preparation for another day of debates to defend their electorates’ interests – and …

GambleAware has announced that more than 100,000 people have used its new online self-assessment tool to manage the impact of gambling harm. Of these, the charity reported that around 28,000 contacted the National Gambling Helpline – on the phone or the live chat tool – for additional support and information from a trained advisor. Launched in April 2023, more than …

Kansspelautoriteit (KSA), the Gambling Authority of the Netherlands, has stated that it has tracked over 1.1 million gambling accounts participating in the regulated KOA market. The figure is the headline finding of the KSA’s ‘monitoring factsheet’ on Dutch online gambling trends under the mandate of the Remote Gambling Act (KOA Act) – the framework that legalised Dutch online gambling as …

The UK Gambling Commission (UKGC) and bet365 have settled on a fine of £582,120 related to anti-money laundering and social responsibility failures of its bingo and casino business.  These failings were discovered during a Commission compliance assessment in March last year. In total, Hillside (UK Gaming) ENC, which holds a licence for bet365’s bingo and casino products, must pay £343,035, …