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We know all about the use of artificial intelligence (AI) based solutions for ‘deflecting’ simple user questions to virtual assistants, or agents, but how do we define what these are? And are the ‘typical case’ questions still the most popular? For Bold360 – the AI conversational software arm of LogMeIn – the answer lies in “white box AI visibility”, which …

In a two-part series, Paul Dent – Gambling Therapy Manager at Gordon Moody Association (GMA) – takes an in-depth look at the concept of harm, analysing what constitutes harmful behaviours and how working alongside gambling operators can help on an academic, community and customer level. Defining gambling-related harm Back in April 2019, the UKGC launched its National Strategy which had …

Recognised as one of igaming’s most lucrative marketplaces, conditions in Sweden have been drastically altered following the government enforcing a series of wagering and deposit restrictions. The safer gambling measures were instantly criticised by licensed operators as well as the country’s regulator. The panel discussing ‘the fallout from Sweden’ at the SBC Summit Barcelona – Digital weighed in on developments. …

Growing concerns on ‘consumer rights’ have been thrust into the political and media spotlight in recent years, a new reality facing all business leaders entering a new decade of disruption reshaping all-levels of consumerism. Across the political spectrum, calls have widened for the creation of an independent gambling ombudsman. Jon Duffy, SVP for Corporate Assurance & Regulatory Affairs at Genting …

SBC Digital Summit Africa is to open with an exclusive interview with Yakubu Ayegbeni, the Nigerian football legend and Interwetten brand ambassador.  The interview on 6 October 2020, the opening day of the virtual event for the African betting and gaming industry, will see the former striker discuss his playing career and his work with Interwetten’s recently-launched Nigerian sportsbook. Delegates …

Over the next few months, Form Labs – a division of Bettorlogic – will be looking at the best of the weekend’s sporting activity. This time, we check on Mo Salah’s pursuit of Teddy Sheringham’s opening day scoring record and the chances of a fast Premier League start for the promoted teams, before addressing the media hype around Barcelona’s (Messi …

Best international practices are high on the agenda for the CIS countries looking to legalise sports betting, according to Ilya Machavariani, head of Russian and CIS gambling and gaming practice at Dentons. Speaking as part of the ‘CIS & the Balkans – The next big thing?’ panel on day two of the SBC Summit Barcelona – Digital, Machavariani gave an …