Licensing Expert

David Clifton: What does the future hold with a new UKGC CEO?

Licensing expert David Clifton, Director at ‎Clifton Davies Consultancy, tries to read the runes (or the many strategy documents) to discern what the new Gambling Commission (UKGC) CEO has to deal with during his 18 month tenure. The last month has seen the arrival of a new, albeit ‘interim’, Chief Executive at the Gambling Commission. With an employment background of …

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David Clifton, Licensing Expert: Gambling can’t hide from its spotlight

Since my last “Licensing Expert” article for SBC News, the stand-out issues in UK gambling regulatory terms have been (a) the circumstances giving rise to the UK Government’s 20 April announcement of an independent review into the collapse of Football Index and (b) the sudden unexpected departure of Neil McArthur from his position as Chief Executive of the Gambling Commission …

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David Clifton, Licensing Expert: Vital Statistics – Measuring the extent of gambling reforms required in the UK

As the well-known saying goes, “there are three kinds of lies: lies, damned lies, and statistics”. It was wrongly attributed to the nineteenth century UK Prime Minister, Benjamin Disraeli, but that’s not going to stop me from using it as the starting point for this monthly round-up of UK gambling law and regulation. Fast forward 150 years from Disraeli’s time …

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David Clifton, Licensing Expert: Gambling Commission dominates early 2021 headlines

As I write this, the last week has seen a huge amount of information emanating from the Gambling Commission. We have seen it publish a short online survey, seemingly aimed at the general public, urging them to have their say on how gambling companies interact with their customers, with a particular focus on affordability. It runs until 9 February, the …

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David Clifton, Licensing Expert: Affordability takes centre stage

In the Gambling Commission’s March 2018 Online Gambling Review, published very shortly after Neil McArthur took over as its Chief Executive, the view was expressed that “overall, progress by the online industry to minimise harm has been significantly slower than we expected and required”. That set in motion a chain of events that has reached its zenith in the last …

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David Clifton, Licensing Expert: Tight deadline to comply with new High Value Customer requirements

Let’s start with some context… It is more than six years now since the Gambling Commission flagged up concerns about the insulation of high-value “VIP customers” from the social responsibility obligations and practices applying elsewhere in gambling operators’ businesses. This was accompanied by a series of regulatory failings where operators had appeared reluctant to interact with commercially valuable customers on …

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David Clifton, Licensing Expert: Gambling advertising moves to its next chapter

Not that long ago, gambling advertising was far from the highly controversial subject it has become in more recent times. Re-reading findings from 2014 research into “public perceptions of gambling advertising in the UK”, commissioned by the Advertising Standards Authority, makes me realise just how much both public sentiment and the regulatory mood have changed since then. Six years ago, …

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David Clifton, Licensing Expert: Has the die already been cast?

In last month’s “Licensing Expert” article for SBC News, I talked about a possible link between erosion of parliamentarians’ trust in the Gambling Commission and erosion of the Commission’s trust in the gambling sector. Since then, more recent events have served to underline even more the extent to which trust in both the regulator and the regulated has so regrettably …

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David Clifton: Licensing Expert – Puzzle upon puzzle marks the path ahead

UK gambling regulatory developments during the last month or so have led many to query the reason behind the Gambling Commission’s decision to publish (on 12th May) additional customer interaction guidance for remote operators. What some have found puzzling is not only the range of topics covered in that additional guidance but also its prescriptive nature, particularly bearing in mind …

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